18. When (and How) to Hire a Community Manager for Your Membership Community with Kristen Pavle

Brianna Leever
Jun 17
2 min read

In this episode, we’re hearing from Overwhelmed on the Delegation Struggle Bus. Our letter today deals with figuring out how to get the right type of help to make sure your community will thrive even when you're not there.

To better help Overwhelmed on the Delegation Struggle Bus, I invited Kristen Pavle as my guest expert. She is a relational designer transforming community-driven businesses into creative, self-sustaining ecosystems. As a community strategist, she has experience founding and creating her own communities, as well as supporting fresh new communities into a life of growth and thriving.

So, tune in to better understand the different types of community management help available and which one makes the most sense for you and your community. You'll also be the first to know the details on the Ember community's newest program, Ember Fractionals.

Click to learn more about Heartbeat, Bri's favorite all-in-one community platform!

In this episode:

(05:21) The communitea: Overwhelmed on the Delegation Struggle Bus’s letter

(07:20) The 3 buckets people who run communities fall into

(08:59) Kristen's experience of taking a step back as a DIY founder/community creator

(12:53) The value of leadership development within your community and asking for help

(17:19) Bri's experience and insights on getting help from virtual assistants for your community

(20:10) The identity and mindset shift behind allowing yourself to ask for help

(24:02) Hiring for your internal community versus your external community

(25:04) Bringing in the strategy piece with a fractional community manager

(32:00) How you can break into the next level of your community skills

(33:22) A sneak peek into the game-changing Ember Fractionals Program

(38:33) It's never too late to turn your community around

Watch on YouTube:

Resources Mentioned:

Join the Ember Fractionals: https://www.emberconsulting.co/fractional-community-managers
Hire an Ember Fractional: https://www.emberconsulting.co/hire-a-community-manager

Noteworthy quotes

“ We are taught so many times over and over again about self-reliance and independence. Like, 'You can do it yourself', 'You can pull yourself up by your own bootstraps', but that's not how community works. It's the exact inverse, like leaning more into interdependence and collaboration and asking other people to partner with us." - Kristen Pavle

“ If you are building a community, where are you strengthening that with strategy? It has to either come from you or someone you are hiring." - Bri Leever

Kristin Pavle

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Bri Leever

Bri got her start building a community and growing it to a multi-million dollar revenue stream for a social enterprise in Portland, OR. Now, she supports folks used to running their business on content, coaching, and consulting to create their community offer. She's a Community Strategist by day and a Campervan host by night on the Big Island of Hawaii and you'll usually find her on, in, or under the water.

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