Quiz: What role do you play in community?
Learn more about how you naturally relate, connect, and belong with others in community.
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- 4 min
Is it a cult, or a community?
Years ago, I was sitting with Father Ganz, a Jesuit priest, who was explaining the different types of love to me. He said that there is a...
- 4 min
Taylor Harrington on Sharing the Magic of Community
Hello and welcome to Community Tea, a new series where I dive deep into all aspects of community building with community professionals...
- 3 min
How to Host a Successful Focus Group Before Community Launch
There is one simple reason I'm obsessed with focus groups: hearing directly from your people is the best ingredient in crafting a...
- 4 min
Circle.so vs. Heartbeat vs. Geneva: Which One Is Right for You?
This article is routinely updated as new features are rolled out from Circle, Heartbeat, and Geneva. It was last updated May 12, 2022....
- 3 min
Web3 + Community: A Dumbed-down Guide for Dummies
If you’re like me, then you are lamenting the days when understanding the internet didn’t take much effort. You are now feeling old,...
- 3 min
How to Use the 4 Stages of Competence to Onboard Community Members
You may have seen the 4 stages of competence before, but have you ever considered how they might inform your onboarding experience for...
- 3 min
The Power of No: How Reframing Questions Gets Better Results
I spend a lot of my time communicating with people and getting them to do new things they haven’t done before. I can't convince anyone to...
- 2 min
Why Some Brand Communities Feel Like Cliques
In the first community I ever built, we were trying to figure out how to identify leaders in the community. We wanted to know who we...
- 2 min
7 Myths About Building a Brand Community
Community Myth #1: My social media presence is my community strategy. Truth: Your social media is not your community. You might be...
- 5 min
5-Step Guide to Hosting a Phenomenal Virtual Event for Your Brand
phe·nom·e·nal /fəˈnämənəl/ very remarkable; extraordinary. If your virtual community events struggle with low attendance, zoom fatigue,...
- 2 min
Building a Compelling Reward Structure for Your Community: Part 2
Part 2: Incorporate recognition strategically. This is a continuation from this post where I shared my thoughts on tokens and points...
- 3 min
Building a Compelling Reward Structure for Your Community: Part 1
Part 1: Should you use a point system to reward your community? A common thread I’ve been pulling on in the communities I’m a part of is...
- 2 min
A Love Letter to a Terrified Former Self
It was my first KPI meeting of my career. My manager was explaining the concepts of attrition and retention and I had a number in front...
- 2 min
Ember Land Acknowledgment
Pictured: The Summit of Mauna Kea, a sacred mountain to the Hawaiian people, standing at almost 14,000 feet, whose area has been overrun...
- 3 min
4 Ways to Get Your Customers Talking to Each Other
Creating bonds between customers is like taking a singular connection between you and the customer and exploding it into a spider web of...
- 4 min
Why We Switched From Refersion to GoAffPro
Affiliate tools are essential in our line of work, but you don't need to break the bank with Refersion to get a great tool with loads of...
- 5 min
Community Building for Startups: 10 Ways to Leverage Your Superfans
At Ember, we take superfans and turn them into advocates for your business. We don’t normally work with clients who have less than 5,000...
- 5 min
3 Things I Learned When I Started Ember
This past week, a friend reached out to talk about starting her own endeavor. I find myself so grateful for the pause to reflect on all...
- 2 min
Brand Spotlight: How A Kids Book About Empowers Children
These last couple of weeks, I’ve had dinner with Brene Brown each night. Not literally. (But I’m flattered you think I’m that connected.)...